Very bad experience at the SA car wash. The car wash customer service and the quality of the wash has declined dramatically in the past months. The response time from when I pull in to the wash entrance, to the time the clerk actually shows up to start the process is too long. Today she said she'd meet me back there right away after I had paid in store, well minutes passed and I had to go back up front into the store to find out that she was working the counter alone, and had to wait for another co-worker. SA either needs to automate the process completely, or have a clerk available in a very timely manner to initiate the wash. Another gripe is that in the past the clerk would high pressure spray the car, and soap brush the rear bumper of the car (that the wash doesn't normally get). Now the hand pressure wash is sporadic and the rear bumper brushing is not done at all. Apparently the "shammy dry" is only done on the "ultimate" wash.. thus leaving the car very wet at exit. In the past they used to sell a 20 wash card and a 5 wash card at a discounted package price, now apparently there is only a monthly plan, or you need to go into the store to buy an individual wash. Much less convenient. It seems that the store is doing all they can to push me away from being a loyal wash customer as I had been it the past for many years.
55 degrees, car wash closed.. I think it is closed more often than it is open. Never going back there again.
Pumps either broken or out of receipt paper.
Gas station is clean and well stocked, however with the exceptions. I have dropped it to 4 stars.
Employees watched me like I was stealing and did not acknowledge me at all when purchasing. Employees' only spoke of getting drunk after work.
This is the worst gas station I have ever used.
They NEVER have receipt paper at pumps & being a mother of multiple young ones, so going into store drives me crazy. They do not keep up on their work shift duties.
Superamerica 5011 is a US Gas Station based in Lakeville, Minnesota. Superamerica 5011 is located at 17546 Kenrick Ave, Lakeville, MN 55044, USA.
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