I recently visited the store, and two highschool aged workers were very rude and unprofessional when I asked them for assistance.
I have always enjoyed shopping at Ace hardware stores for the extra quality of customer service. I just moved to Lakeville this week from out of state and the first opportunity I got to go buy a new lawnmower I chose this store with confidence that the service would be as I'm accustomed to. I couldn't be more disappointed ! I purchased a Toro Timemaster (a $900 walk behind) and when it was started for the first time in my yard it immediately started smoking profusely and blew oil out the exhaust. I shut it off and realized that it was horribly over filled with oil. I loaded it back up and returned it to the store where I was told they would have it ready the next day. It was indeed ready today but when I picked it up it still had oil all over the deck because their idea of cleaning it up was to smear it around with paper towels. You would think in a situation like this a manager would step in and make sure that I was being taken care of appropriately or at least a heartfelt apology would be offered by SOMEONE for my time wasted transporting the mower back and forth and the possible damage that could have occurred to a very expensive purchase due to their negligence but I got nothing ! No apology of any sort... I was planning on spending a couple hundred dollars more in their store today, but after awkwardly waiting for some type of apology and receiving none I put the items back and shopped big box hardware after I left. I will not be returning to this store ever again. I bought my Toro from an authorized dealer so I could have it serviced where I bought it, but after this disappointing experience I will be taking it elsewhere for any service unless the problem is a leaking seal from an oil overfill....
Good location, with easy parking.
Great service. They are there to help. We don't have to hunt around for a worker.
Went in to get some keys made and the three employees they were not running the registers all said they were busy and walked away and just stood around had to wait until some one else came in back
One of the better Ace Hardware Stores. Very helpful, and have answered every questions, and found every weird little part I've gone there for. My wife loves their little paint sales.
Simon S Ace Hardware Paint is a US Hardware Store based in Lakeville, Minnesota. Simon S Ace Hardware Paint is located at 20810 Holyoke Ave, Lakeville, MN 55044, USA.
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