Not handicap friendly. Front doors not handicap accessible. No elevator to second floor rooms. Hallway carpeting badly in need of carpeting. Dark grout in bathroom tile makes it suspect. Room appeared clean, was comfortable, TV worked. Free breakfast ends at 9am.
First impression was the horrendous stench of mold, mildew, sweat or something equally vile when I entered the room. Then I found an old bar of soap with strands of hair wrapped around it in the shower along with a used bottle of shampoo. Looking up, I noticed a used towel hanging on the shower curtain rod. Next, I noticed the sticky floor. Once I got into the sleeping area of the room, I noticed how humid & musty it was despite having the A/C on full blast.
Not only when I asked where game room was when we checked in was I patronized and told I can go to Holiday Inn from the front desk "Alma" but our room had more dust then ever should. The microwave was broke, blowdryer did not work, heat made awful noise and the smoke alarm cover was gone and battety was missing w wires unattached and when I tried to explain this to Alma she said she will let someone know. Clearly she had no issue taking my money but not giving me what I paid for. I am disgusted. I was taking my 2 daughters on a little staycation and was brought to tears numerous times. When I said I already paid for this I cannot just go pay for another her response was well it is not our problem (comfort in use to own and had game room) and not even an apology for all the issues in room. She never looked up from her plates of food to even acknowledge these issues and I think that is really sad when she had no problem taking the money for the service and amenities promised.
Breakfast was stale & flavorless.
I really enjoyed my stay there and the staff are so friendly and helpful whenever I needed anything! The rate of the place was a plus! Having to fly there for my nephews funeral unexpectedly, Quality Inn was a restful place and affordable for me to stay! Thank you to the awesome staff!
Very nice, good management, clean and very receptive to all my questions. Couldn't have been easier
Only after leading the bathroom exhaust fan on for several hours and the bathroom door open did the smell somewhat dissipate, although not completely. When housekeeping came in the next day, they shut the fan off and closed the door allowing the stench to rebuild.
I informed the front desk and got a "oh ok, I'll let the manager know."
Quality Inn is a US Lodging based in Lakeville, Minnesota. Quality Inn is located at 17605 Kenrick Ave, Lakeville, MN 55044, USA.
Please contact with Quality Inn using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Quality Inn opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.